How the scoring system works in reviews.Each restaurant is reviewed and then rated on five criteria. Each category is scored out of five:
Information: How clear is the gluten free signposting on the menu? Is there a separate menu entirely for gluten free eaters, or are there just marks next to dishes? A low score will be given where there is no reference and no clarity.
Serving Staff: When I mention that I am a coeliac, do waiting staff know what this means and then offer options and advice, or do they not know what it means so it has to be explained?
Choices: How good is the gluten free range? Are there lots of options or can I only have the mushroom risotto (I hate mushrooms by the way!)
Quality: Just because I am coeliac does not mean I will eat rubbish (or packet mixes)! This rating gives a score for how the gluten free option compares to the non-gluten free food.
Overall Experience: what do I give this restaurant for its overall ambience, experience, food and service? And this is where the really low score goes if, by accident, I have ingested an evil ingredient ....
So the scoreboard will read like this:
Scores (out of five)
Serving Staff: 4
Overall Experience: 4